We at Sulake Oy (“Sulake”, “Habbo”, “we”, “us” or “our”) respect your privacy and recognise the importance of providing a secure environment for your personal data. Therefore, we are committed to being transparent about how we collect and process your personal data.
The purpose of this privacy notice (“Privacy Notice”) is to inform you as a user about why and how we process your personal data (that is any information that can be linked or attributed to you, “Personal Data”) when you access and use our games, mobile applications, websites and related services. This includes information regarding with whom we will share your Personal Data, how long we will retain it, and which rights you have in relation to the processing.
This Privacy Notice applies whenever you play Habbo, use our services within the Habbo mobile applications or visit our website https://www.habbo.com/ (“Service Website”), all of which together we refer to as “Services”.
In this part of our Privacy Notice, you will find general information about how we process your Personal Data when you use our Services. For specific information with more details about our processing activities, please see the specific information below.
Sulake Oy, Dagmarinkatu 6, 00100 Helsinki, Finland is responsible (“the Data Controller”) for the processing of your Personal Data when you play Habbo, visit our Service Website or use our Services.
When you use our Services, we collect, use, store and transfer different kinds of Personal Data. As a general principle, we do not collect and do not ask you to provide any “special categories of Personal Data”, which is any particularly protected information such as data concerning health, religion, political opinions or philosophical beliefs, sexual preferences or orientation. The information we collect depends on which of our Services you use and how you use them. We process the following types of your Personal Data:
When you use our Services, you provide or be asked to give us certain information, including:
When you use our Services, we also process device-related information and information about how you interact with our Services, including:
In certain scenarios, we will also obtain your Personal Data from third parties, in strict compliance with applicable data protection laws and regulations. Your Personal Data may be provided by the following third parties:
The Services are not targeted towards, nor intended for use by anyone under the age of 13. Our terms of use prohibit users aged under 13 years from accessing Habbo and respective age ratings are set in app stores and implemented by the app store provider to enforce our terms of use. In the event that we learn that we have collected personal data from a user under 13 years of age, we will delete that data as quickly as possible. If you believe that a user might be under the age of 13, please contact our support team at Habbo Support.
Depending on which Service you are using and which privacy settings you have selected, we process your Personal Data for the following purposes:
Please see the section with service specific information below for a more detailed description of the purposes for which we process your Personal Data within our Services.
If you consent to this, we use tracking mechanisms to track your Personal Data for profiling purposes. This allows us to serve relevant content to you and adjust our Services and ads to your interests. You have the right to object to this type of processing. You can also go to your in-game settings or cookie settings to review and amend your privacy choices related to this type of processing at any time.
We process your Personal Data for the purposes described in this Privacy Policy, based on the following legal grounds:
Please see for additional information the section with service specific information below.
We will not disclose your Personal Data to any party who is not authorised to process them. To manage our Services, we will share your Personal Data internally with members of our responsible departments, technical support or customer support involved in the gaming process and in each case only if access to your Personal Data is necessary for the performance of their roles.
Moreover, and only when necessary to fulfil the purposes mentioned above, we disclose your Personal Data to the following recipients or categories of recipients or allow the following third parties to collect your Personal Data in connection with your use of our Services:
Please see the section with service specific information below for more information about the third parties we share your data with. Furthermore, you can find the third parties your Personal Data be shared with by clicking on the following link: 3rd party list
In general, your Personal Data is stored on servers outside the European Union (EU)/the European Economic Area (EEA). We have implemented appropriate safeguards to protect your Personal Data when it is transferred outside the EU/EEA, including the execution of the European Commission’s standard data protection clauses (also known as Model Clauses) to provide safeguards for your Personal Data.
We have implemented appropriate technical and organizational security measures designed to protect your Personal Data against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. We update and test our security standards on an ongoing basis. In addition, we take reasonable steps to assure that third parties to whom we transfer your Personal Data provide sufficient protection of Personal Data.
We will not retain your Personal Data longer than necessary to fulfil the purposes for which the data was collected or to fulfil our legal obligations or necessary for the establishment, exercise or defence of legal claims or resolving disputes. Afterwards, we will delete or anonymize your Personal Data. Please see below for service specific information about how long we will retain your Personal Data. Additional information on how long your Personal Data is stored by our service partners can be found in the respective third-party list available here.
To the extent permitted by applicable data protection laws and regulations, you have the following rights in relation to your Personal Data:
In the event and to the extent that we process your Personal Data based on our legitimate interests, you have the right to object to the processing on specific grounds relating to your particular situation. In such cases we will no longer process your Personal Data unless we have compelling legitimate grounds for the processing which override your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims.
You also have the right to object where we are processing your Personal Data for direct marketing purposes (including profiling). In such a case, we will stop processing your Personal Data for marketing purposes.
You can exercise these rights by sending a request to the contact details set out below, Providing your email address and other mandatory information as well as a description of your request.
If you believe we have not complied with our obligations under applicable data protection laws and regulations, you can lodge a complaint with a competent data protection authority, for example the Autoriteit Persoonsgegevens in the Netherlands.
The confidentiality of personal data and the protection of customer privacy are important, basic values in all of our operations. At Habbo, we maintain an extremely high level of data protection. We process your personal data only for appropriate purposes defined in advance, and only when it is necessary.
You have the right of access and right to data portability.
Below, you can find a step by step guide on how to request your Habbo data:
The link to access your data will be available for up to 10 days after the date it becomes available to download. If you want to cancel your data request, please go back to the ‘Account data’ tab, which is found in the help window. You can access the settings window by clicking the gear icon in the bottom right hand corner of your screen and clicking the ‘Cancel’ button.
You have the right to request the deletion of your data. Below, you can find a step by step guide on how to delete your Habbo account:
If you want to cancel your erasure request, please go back to the ‘Account data’ tab, which is found in the settings window. You can access the settings window by clicking the gear icon in the bottom right hand corner of your screen and then on the ‘Cancel’ button. Habbo may retain your account data after a deletion request due to legal or regulatory requirements or for the reasons stated in this Privacy Notice.
If you have created a Habbo Account, you can exercise your “Right to Access” or “Right to Portability” or “Right to Erasure” options in your Account Data settings which are explained above. If you have any queries about this Privacy Notice or how we use your Personal Data, please contact our customer support or via email to: privacy@sulake.com.
We regularly review this Privacy Notice. When there is an important change that will have a relevant impact on the processing of your Personal Data, we will inform you by email if we have your email address. If we do not have your email address, for example you did not create an account, we will inform you with a banner or message on our Website.
This Privacy Notice was last updated on: 19.08.2021
This section for California residents supplements the information provided in this Privacy Notice and applies solely to players, and others who reside in the State of California. We provide this section to comply with the California Consumer Privacy Act of 2018 (CCPA) and the regulations issued under it; accordingly, this section addresses the specific requirements of the CCPA and should be read together with this Privacy Notice. We do not sell your Personal Data. However, we may share or provide access to each of the categories of Personal Data we collect as necessary for our business purposes. We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device. In particular, we have collected the following categories of personal information (envisaged by the CCPA) from consumers within the last twelve (12) months:
You have the right to access specific information i.e. you may request that we disclose certain information to you about our collection and use of your personal information over the past 12 months.
You have the right to know. Under the CCPA you have the right to request that we disclose to you what Personal Data we process about you.
You have the right to deletion which means that you may request that we delete any of your personal information we collected from you and retained, subject to certain exceptions.
You have the right to data portability which enables you to request to transfer your personal data to another data controller.
Under the CCPA, you have the right to opt out of any sale of your personal data. Please note that your right to opt out does not apply to our sharing of personal data with service providers, who are parties we engage to perform a function on our behalf and are contractually obligated to use the personal data only for that function.
Finally, you have a right to not be discriminated against for exercising your rights under the CCPA.
You can exercise these rights by sending a request to the contact details set out above, providing your name, your email address as well as a description of your request. Under The CCPA, when the data of a child who is under the age of 13 require parental consent.
Under the Brazilian General Data Protection Law (the “LGPD”), you have the right to access, rectify, port, erase, and confirm that we process your data. If you have given consent about processing your data, you have the right to withdraw consent anytime. In the case of children younger than 13 years old, specific and prominent consent must be given by a parent or person responsible for the child.
In this part of our Privacy Notice, you will find specific information on how your Personal Data is processed. For general information about data processes that apply, please see above.
Habbo is hosted by external companies providing web servers and web content delivery. Every time you make a request, for example by clicking on a link on our platform, the information allowing this request (e.g. device information and information on requested content) as well as online identifiers (your IP address) will be sent to the external servers. This data is used to show you the content you requested in a faster way. We process this data on the basis of our legitimate interest, to provide and improve our service and ensure its functionality.
In order to play Habbo, you have to create an account. We store your account data (log-in credentials, email address, password, birthdate, account ID, avatar and avatar name) to allow you to log in on different devices and to enable socializing and communication with the other players, based on the performance of a contract.
Furthermore, we will store your avatar’s in-game progress, your virtual assets (rooms, clothes, furniture), and your friends list in your account in order to make the multiplayer/online game work.
If you choose to register using your e.g. Facebook, Google, Microsoft, Yahoo or Apple account, we receive certain information about you from the respective third-party provider like e.g. your name, your profile picture, your email address, age range and an authentication token. This information will be stored for your account’s lifetime to ensure that your Habbo account is connected with the third-party platform and that you can log-in with your credentials.
Your account data will be stored for as long as your account exists, based on the performance of a contract. You can delete your Habbo account at any time, for example by submitting a deletion request to our support team using the “Right to Erasure” feature within the game or using the contact feature on our Service Website or by contacting our Data Protection Officer through sending an email to privacy@sulake.com. Habbo may retain your account data after a deletion request due to legal or regulatory requirements or for the reasons stated in this Privacy Notice.
We’re offering you the opportunity to sign up for our Services through Facebook Connect. In order to do this, you will be redirected to Facebook where you can log in using your Facebook user data. Your Facebook account will then be linked to our Services.
Depending on your Facebook settings, linking your account will allow the following data to be transmitted to us and/or retrieved by us: email address, name, and other data that you have set to the public on your Facebook profile.
We shall only use this information for identification purposes and contract processing. For more information on Facebook Connect and the privacy settings, please refer to the Privacy Policy and Terms of Use of Facebook Inc. https://www.facebook.com/policy.php.
If you use Facebook Connect to register for and log into an account, your Personal Data will be transmitted to Facebook, Inc. 1601 Willow Road Menlo Park, California 94025 in the United States.
You can unlink the accounts at any time and revoke the transfer of data with future effect by changing your settings on Facebook (here) and through your Habbo Account Settings.
Our website also employs the Google Button, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (Google). The link can be identified by the “SIGN IN WITH GOOGLE” symbol against a white or color background. We’re offering you the opportunity to sign up for our Services through Google Button. In order to do this, you will be redirected to Google where you can log in using your Google user data. Your Google account will then be linked to our Services. Depending on your Google settings, linking your account will allow the following data to be transmitted to us and/or retrieved by us: email address and other personal information, including any personal information you have made publicly available on your Google profile. We shall only use this information for identification purposes and contract processing. For more information on Google and the privacy settings, please refer to the Privacy Policy and Terms of Use of Google Inc. The purpose and scope of data collection via Google, the processing and use of such data, as well as your rights thereof and personal settings regarding privacy protection can be found in the Google privacy settings section https://policies.google.com/privacy?hl=en-US If a user is a Google member and does not wish to have their data collected and linked to their saved Google member data via our web presence, the user must log out of their Google Plus account before visiting our websites. You can unlink the accounts at any time and revoke the transfer of data with future effect by changing your settings on Google (here).
We’re offering you the opportunity to sign up for our Services through Twitter. In order to do this, you will be redirected to Twitter where you can log in using your Twitter user data. Your Twitter account will then be linked to our Services. Depending on your Twitter settings, linking your account will allow the following data to be transmitted to us and/or retrieved by us: email address, name, and other data that you have set to the public on your Twitter profile. We shall only use this information for identification purposes and contract processing. For more information on Twitter and the privacy settings, please refer to the Twitter Privacy Policy at: https://twitter.com/en/privacy If you use Twitter (Twitter is an US based company) to register for and log into an account, your Personal Data will be transmitted to One Cumberland Place, Fenian Street, Dublin 2 D02 AX07, Ireland; however, personal data may also be processed by Twitter Inc., 1355 Market Street, Suite 900, San Francisco CA 94103, USA. You can unlink the accounts at any time and revoke the transfer of data with future effect by changing your settings on Twitter (here).
When you sign in to the Habbo using your Yahoo, Microsoft and Apple credentials such service sends us your email address associated with the credentials you've used and other data that you have set public on your Yahoo, Microsoft and Apple Account. For more information on Yahoo and the privacy settings, please refer to the Yahoo Privacy Policy at: https://www.verizonmedia.com/policies/us/en/verizonmedia/privacy/index.html For more information on Microsoft and the privacy settings, please refer to the Microsoft Privacy Policy at: https://privacy.microsoft.com/en-gb/privacystatement For more information on Apple and the privacy settings, please refer to the Apple Privacy Policy at: https://www.apple.com/legal/privacy/en-ww/
If you contact us for customer support, an external customer service company will process your email address and/or your name (optional), and the content of your request. In order to provide you with support, this information will be processed together with your device information (model, OS, game language, carrier), the user ID, user segment, and the last steps taken within the game. The request history is stored for your account’s lifetime to enable handling of newer requests based on your previous request and to improve our services.
We process this data on the basis of the performance of a contract as far as the information is required to answer your request. The continued storage of your request history is based on our legitimate interest, in order to improve our services and for potential legal disputes.
If you make in-app purchases, you will be redirected to an external payment provider for the transaction of your payment. The transactions will be processed by the third-party payment provider. While we do not collect and do not receive any financial data (such as your bank account data), we collect or receive from third-party payment providers the following information related to your transaction: the purchased amount and item, the price and currency, your country, your IP address, e-mail, phone number (SMS purchases only), device information (user agent), time stamp, url visited, payment method, expiration date and last four digits of your credit card (credit card purchases only), payment/transaction id, and the status of your payment.
We store this information for at least 7 years or upto 10 years depending on the service provider. We process your Personal Data in connection with your payments on the basis of the performance of a contract in order to facilitate your in-game purchase.
If you use the chat feature within our game, your message will be processed, together with your user ID and your avatar, the timestamp, recipients of your message or room ID (if you post your message in a public chat room). This process is based on the performance of a contract. The content of your messages will also be processed by an external content moderation service in order to detect and filter offensive language or violations of our terms and conditions and to set automatic sanctions (temporary muting) to offenders. This process is based on our legitimate interests. Please be aware that when you use the chat function, the information you disclose may be read, copied, collected or used by other users. Never share information or personal data that is harmful for yourself or others.
Get Prepaid:
If you want to buy Habbo Credits, you could buy it on third party websites. Please check third-party service providers’ privacy policies.
Earn Credits:
You can earn Habbo Credits through interactions with a third-party service. Please check third-party service providers’ privacy policies.
In order to help you with any issues you might have with our game, to understand how our software works, and to investigate fraud and illegal behaviour in our game, we collect and store all the steps you take within Habbo, together with the following information: your account ID, your IP address and device information (user agent or mobile device information) in our logs which will be deleted after 60 days. This process is based on our legitimate interests to be able to analyze and solve any potential issue with our Services.
1. Privacy
Through Privacy settings, you can control:
2. Account Protection
You can protect your account from unwanted access by setting two safety questions. When someone tries to log in from a new computer, they will have to answer the safety questions correctly .
If we detect that your account may have been compromised, your account will be locked. Any critical functionality such as trading will be disabled until you unlock the account or log in from a trusted location.
We use internal and external analytics services to understand which features and ads you like in Habbo and how you use or interact with them. The analytics data helps us to improve the game for you, to develop new items, to find crashes and issues in the game, and help third-party advertising companies to measure and improve the effectiveness of their campaigns placed in Habbo.
For Internal Analytics Services, we process your in-game activities (such as your in-game purchases), device information and data generated from the use of the Services, such as technical data generated when playing Habbo. We store the (personalized) analytics data for three years.
We process this information based on your consent.
For external analytics (such as Google Analytics), we process information about your device, request data (including the URL of the current webpage and the website visited before) and special event data. We process this information to better understand how you use our Services and to improve our websites. By activating IP anonymisation on this Website, the IP address is shortened prior to transmission within the EEA or in other states party to the Agreement on the EEA.
We process this information based on your consent, provided in the consent pop-up which will be shown to you when you access Habbo for the first time.
In Habbo, we show advertising from different advertising companies. These advertisements can be personalized or non-personal content related ads. In order to show you personalized ads and only if you have provided your consent, we will use Web Ads from Google in our Service Website which enables Google and third-party advertising companies to collect your Personal Data. The collected data includes your device information, like IP address and device identifiers, your location data, your in-game activity (such as purchase events and your game play sessions), information regarding the delivery of ads and your interaction with them.
You can adjust your privacy preferences at any time in your cookie settings or game settings. If you choose not to receive personalised ads at all, we will still show you ads, but they may not reflect your interests as those ads will be content specific and not user specific.
For some of the ads shown in Habbo, you can earn virtual currency if you watch the ad (“rewarded ad”). In order to credit the virtual currency to your account, we process the following Personal Data: your device type, device language and country.
This process is based on our and third-party advertising companies’ consent, to encourage you to watch the ad and spend money for the product shown in the ad.
We also process your personal data in order to inform you about our in-game offers. Different in-game items will be offered to different user segments. For this purpose, we process the following information: your age, the account age, avatar gender, whether you are a Habbo Club member, the amount of days since Habbo Club membership ended, the amount of visits and the amount of In-App or website purchases. This information is collected for the purpose of analyzing whether specific in-game offers are particularly relevant for certain user segments and stored for the period of three years. In this context, we only look at data in an aggregated form without reference to you. Based on your information, you may fall into a specific user segment and thereby receive in-game offers that are more relevant to you. This process is based on your consent.
You can share content from Habbo with your friends via social media by clicking on the social media share button and using your social media platform credentials. Following your request, a screenshot from the game will be shared with the social media platform you wish to share your content with. We process this data based on your consent, which you provide by choosing it on Cookie settings to share content from Habbo via social media.
Third-party website owners can participate in our affiliate program to earn a revenue share of the purchases the users they brought into the game made in Habbo.
Based on your consent, we may show you push notifications to inform you of new content and offers in Habbo. For this purpose, the user notification service will process information about the status of the push notification (notification received/viewed) and device information. You can turn off the push notifications in your account settings at any time.
When you sign up for an account in Habbo, you will be asked to provide your consent for the delivery of newsletters. In this context, we process the following Personal Data such as your email address, your last log-in, your name, language, country, your user ID. You can cancel your subscription to our newsletter at any time over the corresponding link which appears at the end of every newsletter (or opt out through the in-game settings).
If you click here, you will see an overview of the third parties we share your Personal Data with, or that may share your Personal Data with us.